Pattern Shop FAQ

Spincushions Pattern Shop

Hi threre! So you’d like to try my patterns, but you have questions about how to buy and what happens when you do. ¬† You’ll find your answers here. ūüôā

What is for sale in your Shop?

All products in my Pattern Shop are digital.  The patterns are files you will be able to download after payment goes through.

How do I buy the pattern I want?

Easy! ¬†Click on the picture of the pattern you want in the Pattern Shop¬†and you’ll be taken to the pattern details page where you’ll see buttons to “Buy Now” or “Add to Cart”.

shop

Click on the ¬†“Buy Now” button with your preferred terms. ¬†That’s it! You’ll be sent to the payment page.

How do I buy more than 1 pattern?

Click on the picture of the first pattern you want to buy in the pattern store and you’ll be taken to the pattern details page.

buy buttons

Click on the ¬†“Add to Cart” button with your preferred terms. A shopping cart window will pop up. Click on the X to go back to the pattern and then click “Back to Shop” to continue shopping.

How do I pay for my order?

When you click a “Buy Now” button or “Checkout” from your cart, you’ll be re-directed¬†to Paypal. ¬†Log in to your account and pay. Done!

You don’t need to have a paypal account though – you can use your card by clicking the “Pay with Credit or Debit Card” button.

paypal pay with credit card

 How do get my order and save the pattern to my device?

Once you have confirmed payment and email address, an “Authorising Payment” screen will appear, followed by a “Fetching ¬†files” screen. ¬†Then you will see a list of your purchased patterns with buttons to download.

file download buttons

What happens when you click on download may vary depending on your device. ¬†It will either download straight to your device folders – mine go to a “downloads” folder – ¬†or open in a new browser window. ¬†If it opens in a new browser window, you will need to save it manually to your device. ¬†A long tap on ipads brings up a menu where you can select “open in¬†ibooks”. This saves it to the ibooks app. For other devices it might be swipe down or across. ¬†Check your device help if you’re not sure how to save the file.

The link to download the pattern/s will also be emailed to you and the same as above will happen when you use the download link. Please check your spam folder if you don’t see the email within a few minutes of ordering and contact me if you don’t have it.

order email

What do I do if I have a problem with my order?

Contact me¬†and I’ll help you out. ¬†I will get back to your within 24 hours. If it’s a technical issue, please provide me with as much information as you can – screenshots are great – so I can get to the bottom of it for you.

Why do I have to enter my email address (even for a free pattern)?

Well, if I ever update a pattern, for whatever reason, you will be automatically be emailed the new update. ¬†Cool huh? This is the same if it’s a free or paid pattern.

Why am I only allowed to download it 5 times?

The download is limited to 5 attempts to prevent the illegal sharing of download links.  Please do let me know if you have issues though as I understand things happen like internet dropping out mid download.

Can I sell items made using your patterns?

Sure! ¬†All I ask in return is that your link back to¬†http://spincushions.com/¬† if selling online or add a note to your tag saying “Pattern by Shelley Husband (or Spincushions)” if selling face to face.

Refunds and Exchanges

As all¬†products are digital, unless you don’t¬†receive your ordered pattern/s, refunds are not available. ¬†If you have a problem getting the pattern, please contact me and I will help you.

If you accidentally purchased the UK version of a pattern instead of the US version (or vice versa), contact me and we’ll sort it out. That’s easy to fix and no bother at all.

I have another question?

If I have not answered your question about purchasing from my Pattern Shop, please contact me to ask and I will help you find the answer you need. I will get back to you within 24 hours.

Thanks so much!  I hope you enjoy your purchases!

xx Shelley